We are unable to offer refunds/exchange for change of mind.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
For any product return to be considered for exchange, repair, credit or refund, the customer must first email email@example.com to clarify eligibility and receive instructions on how the items are to be returned.
Do not send products back without emailing Luxe Gifts first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until Luxe Gifts receives shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must still have original receipt.
- We do not offer return or exchange on international orders.
- We do not cover lost parcels on international orders.
- We cannot guarantee that your order will arrive before a certain date
- International delivery currently is facing significant delays to certain locations that are out of our control (COVID-19).
- Please keep this in mind when requesting an international delivery.
- If your item is faulty you must return the item to us at your own expense
Several types of goods are exempt from being returned (unless faulty) due to hygiene and safety reasons.
- Perishable goods: such as food (including but not limited to:)
- Skincare products
- Yoga Mats
- Gift boxes
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days.
Luxe Gifts will cover the return postage costs in the case of faults, but if no fault is found the cost of return is the customer's to pay. Shipping cost will not be reimbursed until after the product has been inspected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, contact us at email@example.com for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.